Details
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Suggestion
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Resolution: Unresolved
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31
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .
Suggested Solution
Group "Request Participant" and include them in CC field for the email notification .
Attachments
Issue Links
- is related to
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JSDSERVER-3893 Email notification will group "Request Participant" to CC field
- Closed