Email notification will group "Request Participant" to CC field

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

        1. automation-rule.png
          automation-rule.png
          362 kB

              Assignee:
              Unassigned
              Reporter:
              Atiqah Roslan
              Votes:
              67 Vote for this issue
              Watchers:
              63 Start watching this issue

                Created:
                Updated: