Email notification will group "Request Participant" to CC field

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

        1. automation-rule.png
          automation-rule.png
          362 kB

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            65 Vote for this issue
            Watchers:
            61 Start watching this issue

              Created:
              Updated: