-
Suggestion
-
Resolution: Fixed
-
279
-
4
-
Hi everyone,
We’re excited to let you know that we have shipped Comments for approvals in Jira Service Management Data Center 5.7 (20th March 2023).
Approvers will now see a transition screen after they select Approve or Decline on a request. They can leave a comment explaining their decision on the new screen. In this release, the transition screen will appear when approving requests in the customer portal and the agent view.
Commenting on approvals comes with an extra perk—making the comments required. Jira admins can access new settings when editing or adding approval steps in workflows. By selecting the Comment required when approving and Comment required when declining checkboxes, you’re guaranteed to get some important input from approvers.
Whether it’s an explanation of why a request is declined or additional evidence needed to support an approval that you need to keep track of, comments from approvers will improve the approval processes in your organization.
Learn more about configuring approvals in Jira Service Management
Please also note that the upcoming 5.8 version will allow approvers to add attachments to the comments that they leave when they approve or decline a request. We’re also adding new audit logs to help you track any changes to your approval workflow.
Kind regards,
Charlie Marriott
Jira Service Management Data Center
Problem Definition
Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added.
Suggested Solution
- Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue.
- Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost.
Workaround
Add a comment separately from Approving/Declining the request.
- is related to
-
- Closed
- relates to
-
- Closed
-
- Closed
-
- Gathering Interest
-
- Gathering Interest
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-3855] Embed Approve/Decline button with Comments
| Link | New: This issue relates to JSDSERVER-12592 [ JSDSERVER-12592 ] |
| Fix Version/s | New: 5.8.0 [ 104629 ] |
| Fix Version/s | New: 5.7.0 [ 104602 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3855]. {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We’re excited to let you know that we’re starting work on this suggestion. This is on our [public roadmap|https://www.atlassian.com/roadmap/data-center??&search=&p=23f6e594-05] to be delivered in Q1 2023 calendar year. {quote}Improvements to approval workflows allow users to leave a comment for the requestor when approval decisions are made, and for admins to configure whether comments are required for approved and/or declined requests. {quote} Kind regards, Charlie Marriott Jira Service Management Data Center {panel} h3. Problem Definition Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added. h3. Suggested Solution # Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue. # Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost. h3. Workaround Add a comment separately from Approving/Declining the request. |
New:
{panel:title=Atlassian Update – 3 April 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
Hi everyone, We’re excited to let you know that we have shipped *Comments for approvals* in [Jira Service Management Data Center 5.7|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-7-x-release-notes-1216971791.html#JiraServiceManagement5.7.xreleasenotes-approvals] (20th March 2023). Approvers will now see a transition screen after they select Approve or Decline on a request. They can leave a comment explaining their decision on the new screen. In this release, the transition screen will appear when approving requests in the customer portal and the agent view. Commenting on approvals comes with an extra perk—making the comments required. Jira admins can access new settings when editing or adding approval steps in workflows. By selecting the Comment required when approving and Comment required when declining checkboxes, you’re guaranteed to get some important input from approvers. Whether it’s an explanation of why a request is declined or additional evidence needed to support an approval that you need to keep track of, comments from approvers will improve the approval processes in your organization. [Learn more about configuring approvals in Jira Service Management|https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html] Please also note that the upcoming 5.8 version will allow approvers to add attachments to the comments that they leave when they approve or decline a request. We’re also adding new audit logs to help you track any changes to your approval workflow. Kind regards, Charlie Marriott Jira Service Management Data Center {panel} h3. Problem Definition Currently the design for Approval/Decline button is separated from the comments. If a user adds a comment and clicks on approve/decline, the comment will be lost as the page is refreshed. The issue is transitioned but no comments would be added. h3. Suggested Solution # Use the functionality of a JIRA transition screen where if a an issue is transitioned, a screen to displayed to select required fields and add a comment. Click on add will save the comment and transition the issue. # Add a warning if the comment is not added and Approve/Decline is selected, the comment will be lost. h3. Workaround Add a comment separately from Approving/Declining the request. |
| UIS | Original: 260 | New: 279 |
| UIS | Original: 278 | New: 260 |
| UIS | Original: 260 | New: 278 |
| UIS | Original: 278 | New: 260 |
| UIS | Original: 259 | New: 278 |
| UIS | Original: 260 | New: 259 |