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  1. Jira Service Management Data Center
  2. JSDSERVER-382

Create an 'Ask a Question in Confluence' experience in JSD

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Knowledge Base
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I've got CQ, I've got JSD. How do I know when to ask what, where? We should design an experience that guides users to ask the right thing in the right place.

      I think this is something that most systems don't do. There are lots of service desks, lots of communities, but never have I seen a really well designed ask a question experience. It's a chance for us to get product integration really seamless.

      We want this for SAC and Confluence Questions.

            [JSDSERVER-382] Create an 'Ask a Question in Confluence' experience in JSD

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010427 ] New: JAC Suggestion Workflow 3 [ 3647812 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664675 ] New: JAC Suggestion Workflow [ 3010427 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325539 ] New: Confluence Workflow - Public Facing v4 [ 2664675 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053437 ] New: JSD Suggestion Workflow - TEMP [ 2325539 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048541 ] New: JSD Suggestion Workflow [ 2053437 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280025 ] New: JSD Suggestion Workflow - TEMP [ 2048541 ]
            jonah (Inactive) made changes -
            Description Original: I've got CQ, I've got JSD. How do I know when to ask what, where? We should design an experience that guides users to ask the right thing in the right place.

            I think this is something that most systems don't do. There are lots of service desks, lots of communities, but never have I seen a really well designed ask a question experience. It's a chance for us to get product integration really seamless.

            We want this for SAC and Confluence Questions.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-382].
              {panel}

            I've got CQ, I've got JSD. How do I know when to ask what, where? We should design an experience that guides users to ask the right thing in the right place.

            I think this is something that most systems don't do. There are lots of service desks, lots of communities, but never have I seen a really well designed ask a question experience. It's a chance for us to get product integration really seamless.

            We want this for SAC and Confluence Questions.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-382 [ JSDCLOUD-382 ]

              Unassigned Unassigned
              jlargman Jeremy Largman
              Votes:
              9 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: