Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-382

Create an 'Ask a Question in Confluence' experience in JSD

    XMLWordPrintable

    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Low Engagement
    • Fix Version/s: None
    • Component/s: Knowledge Base
    • Labels:
      None
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I've got CQ, I've got JSD. How do I know when to ask what, where? We should design an experience that guides users to ask the right thing in the right place.

      I think this is something that most systems don't do. There are lots of service desks, lots of communities, but never have I seen a really well designed ask a question experience. It's a chance for us to get product integration really seamless.

      We want this for SAC and Confluence Questions.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              jlargman Jeremy Largman
              Votes:
              9 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Backbone Issue Sync

                  • Backbone Issue Sync is enabled for your project, but there is no synchronization info for this issue.