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Suggestion
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Resolution: Unresolved
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None
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21
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11
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Right now you can link a service desk project to a Confluence space to allow customers to search the knowledge base before they file a ticket.
It would be great to also include Confluence Questions in these search results.
- is blocked by
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CONFSERVER-51774 Return Confluence questions results in Jira Service Management's KB search
- Gathering Interest
- is related to
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JSDSERVER-143 As an administrator I want to be able to link to multiple heterogenous knowledge bases
- Gathering Interest
- relates to
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JSDSERVER-381 Allow a JSD ticket to be converted to a Confluence Question
- Closed
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JSDSERVER-382 Create an 'Ask a Question in Confluence' experience in JSD
- Closed
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JSDSERVER-160 Basic CRM functionality
- Gathering Interest
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JSDCLOUD-35 Allow JIRA Service Desk to search Confluence Questions
- Future Consideration
- mentioned in
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