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UIS:
25
Support reference count:
11
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Right now you can link a service desk project to a Confluence space to allow customers to search the knowledge base before they file a ticket.

It would be great to also include Confluence Questions in these search results.

is blocked by

CONFSERVER-51774 Return Confluence questions results in Jira Service Management's KB search

is related to

JSDSERVER-143 As an administrator I want to be able to link to multiple heterogenous knowledge bases

relates to

JSDSERVER-381 Allow a JSD ticket to be converted to a Confluence Question

JSDSERVER-382 Create an 'Ask a Question in Confluence' experience in JSD

JSDSERVER-160 Basic CRM functionality

JSDCLOUD-35 Allow JIRA Service Desk to search Confluence Questions

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(1 relates to, 19 mentioned in)

Allow Jira Service Management to search Confluence Questions