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Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-51774

Return Confluence questions results in Jira Service Management's KB search

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    • 6
    • 4
    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      Currently you can search a KB (a Confluence space) from the Service Desk home screen before you create a request, it would be great to have CQ questions show up in the results there as well.

      I had a chat to Gil, who said they can modify their existing UI to also search on a set of labels, but they'd need us to modify the Confluence capabilities API to include information about whether or not CQ is installed.

      Once we've added that they can modify their search.

        1. Screen Shot 2013-10-11 at 10.54.10 AM.png
          Screen Shot 2013-10-11 at 10.54.10 AM.png
          54 kB
        2. Screen Shot 2013-10-11 at 10.58.57 AM.png
          Screen Shot 2013-10-11 at 10.58.57 AM.png
          65 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Data Center'
            1. Confluence Data Center
            2. CONFSERVER-51774

            Return Confluence questions results in Jira Service Management's KB search

            XMLWordPrintable

              • 6
              • 4
              • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

                Currently you can search a KB (a Confluence space) from the Service Desk home screen before you create a request, it would be great to have CQ questions show up in the results there as well.

                I had a chat to Gil, who said they can modify their existing UI to also search on a set of labels, but they'd need us to modify the Confluence capabilities API to include information about whether or not CQ is installed.

                Once we've added that they can modify their search.

                  1. Screen Shot 2013-10-11 at 10.54.10 AM.png
                    Screen Shot 2013-10-11 at 10.54.10 AM.png
                    54 kB
                  2. Screen Shot 2013-10-11 at 10.58.57 AM.png
                    Screen Shot 2013-10-11 at 10.58.57 AM.png
                    65 kB

                        Unassigned Unassigned
                        stardif Sam Tardif
                        Votes:
                        159 Vote for this issue
                        Watchers:
                        82 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            stardif Sam Tardif
                            Votes:
                            159 Vote for this issue
                            Watchers:
                            82 Start watching this issue

                              Created:
                              Updated: