That this doesn't exist is almost mind-blowing.  A 'Convert to Question' for JSD which is then included in search results for the knowledgebase would be a huge boon for our efficiency.  The same questions get asked time and time again and because there's no way to quickly 'close the loop' we just continue to manually answer them until someone finally writes up a KB article.

Very frustrating ... assessing how many users it will impact is moot ... because the functionality doesn't exist for them to be impacted. Why would you buy Questions (at a hefty price tag) when it can't be used as part of the standard knowledgebase. At the least there should be the ability to 'include' a questions page in a KB page in confluence so then it might be exposed and searchable in the KB.

Could you consider doing this, please, at a minimum? Currently the 'Include' macro doesn't recognize Questions answers for their content to be 'included'.

Woah woah woah - I just bought questions ... and you're telling me that the accepted answers can't be shown as knowledgebase articles in our service desk? OMG.

Hey Atlassian,

What is retirement policy for these requests?    Recommending customers vote on issues with that are 6 years old seems like a waste of both our times.

Pat

Thanks,

Pat

I'm frankly shocked that this was not a feature on day 1.  From the first I heard about ServiceDesk and it suggested it could connect to confluence for providing answers and heading off a ticket before it arrived I naively assumed that Confluence Questions would be that method.  Why on earth to not allow a connection?  I understand that SOME customer portals want to restrict the info to well-curated and "agent confirmed" solutions but not all are that way.  Mine I would need this connection to save hundreds of hours a year to cut down un-necessary support time and enable self-solved solutions.  I'm going to drop this same comment on the JSD issue related to this : https://jira.atlassian.com/browse/JSDSERVER-35

For an organization in early roll-out stages of both Service Desk and Questions, this lack of integration is confounding. Why use Questions if the answers aren't available in Service Desk? Why use Service Desk if it doesn't search Questions? Our organization's appetite for greater use of Atlassian products is premised on the idea that the integration between Atlassian tools provides a greater total benefit than creating a constellation of other tools that users may prefer to Atlassian's individual offerings. But when such stark gaps in integration between related tools persist for years, it's hard to make this argument convincingly.

From this ecosystem view, it's hard to understand how this can be low priority, and I hope it gets attention soon.

Any update on when this might make it to the development table?

This would be an extremely beneficial feature for us too. Is there any update on progress?

Is anyone going to work on this as it seems that this lack of integrations does undermine considerably the value of both CQ and SD.

Who would want to create a Service Desk that cannot lookup questions already raised publicly on CQ?

Yes! This is a must have for us. Should definitely be an option. If there is not KB article, there might be someone out there who already got this answered by the community.