Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-51774

Add questions to Service Desk's KB search results

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Currently you can search a KB (a Confluence space) from the Service Desk home screen before you create a request, it would be great to have CQ questions show up in the results there as well.

      I had a chat to Gil, who said they can modify their existing UI to also search on a set of labels, but they'd need us to modify the Confluence capabilities API to include information about whether or not CQ is installed.

      Once we've added that they can modify their search.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              stardif Sam Tardif
              Votes:
              91 Vote for this issue
              Watchers:
              56 Start watching this issue

              Dates

                Created:
                Updated: