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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: None
Labels:
None

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Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently, the SLAs can only be configured in full numbers (1,2,3, etc), but there could be situations where the admin would want to configure the SLAs to be a bit more precise, for example, 2 and a half hours (2.5 hours).

However, this is currently not possible in Service Desk, and it would be helpful if this is implemented.

Attachments

Issue Links

is duplicated by

JSDSERVER-91 Goal time in minutes

Closed

JSDSERVER-162 As an admin I want to define Goals in minutes not only in hours

Closed

JSDSERVER-188 Ability to specify SLA's of 150 minutes

Closed

relates to

JSDCLOUD-37 Allow SLAs to be configured in decimals

Closed

DESK-1834 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Joe Wai Tye (Inactive)

Votes:: 63 Vote for this issue

Watchers:: 49 Start watching this issue

Dates

Created:: 10/Oct/2013 8:08 AM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 10/Feb/2014 6:31 AM