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  1. Jira Service Management Cloud
  2. JSDCLOUD-37

Allow SLAs to be configured in decimals

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Details

    • Suggestion
    • Resolution: Fixed
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, the SLAs can only be configured in full numbers (1,2,3, etc), but there could be situations where the admin would want to configure the SLAs to be a bit more precise, for example, 2 and a half hours (2.5 hours).

      However, this is currently not possible in Service Desk, and it would be helpful if this is implemented.

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          is duplicated by

          Suggestion - JSDCLOUD-91 Goal time in minutes

          • Closed

          Suggestion - JSDCLOUD-162 As an admin I want to define Goals in minutes not only in hours

          • Closed

          Suggestion - JSDCLOUD-188 Ability to specify SLA's of 150 minutes

          • Closed
          is related to

          Suggestion - JSDSERVER-37 Allow SLAs to be configured in decimals

          • Closed

          Activity

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              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: