Details
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Suggestion
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Resolution: Duplicate
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Our Customer requires response time within minutes. The current version of JSD limits the goals to hours.
It should be possible to enter minutes or hour with fractions, e.g. 0.5 hours as Goal
Attachments
Issue Links
- duplicates
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JSDSERVER-37 Allow SLAs to be configured in decimals
- Closed
- relates to
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JSDCLOUD-162 As an admin I want to define Goals in minutes not only in hours
- Closed