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  1. Jira Service Management Cloud
  2. JSDCLOUD-37

Allow SLAs to be configured in decimals

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, the SLAs can only be configured in full numbers (1,2,3, etc), but there could be situations where the admin would want to configure the SLAs to be a bit more precise, for example, 2 and a half hours (2.5 hours).

      However, this is currently not possible in Service Desk, and it would be helpful if this is implemented.

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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