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  1. Jira Service Management Data Center
  2. JSDSERVER-3688

More fine-grained comment visibility settings

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Global Configuration
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem

      As compared to JIRA Software, JIRA Service Desk projects have limited options to pick comment visibility settings from. While in the prior, you can adjust comment visibility to project roles and groups, in Service Desk, the only option you have is Internal or Share with Customer.

      Suggestion

      Allow comment visibility to be specified more fine-grained to allow agents and project administrators to adjust visibility further.

          Form Name

            [JSDSERVER-3688] More fine-grained comment visibility settings

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010981 ] New: JAC Suggestion Workflow 3 [ 3650174 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665016 ] New: JAC Suggestion Workflow [ 3010981 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322890 ] New: Confluence Workflow - Public Facing v4 [ 2665016 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              pkoczan Peter Koczan (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: