IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

      Found this issue while verifying the fix for JSD-225.

      • Create a custom select list field with no default value
      • Add the field to a Customer Portal form as a required field
      • When creating a Service Desk ticket, the field defaults to the first option, rather than showing None

      There should be an ability, as with standard Jira tickets, to force users to intelligently select a value, rather than blindly accepting a default.

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                Found this issue while verifying the fix for JSD-225.

                • Create a custom select list field with no default value
                • Add the field to a Customer Portal form as a required field
                • When creating a Service Desk ticket, the field defaults to the first option, rather than showing None

                There should be an ability, as with standard Jira tickets, to force users to intelligently select a value, rather than blindly accepting a default.

                        cnguyen Chuong Nam Nguyen (Inactive)
                        052065e2dd28 Erik Berg
                        Affected customers:
                        17 This affects my team
                        Watchers:
                        25 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            cnguyen Chuong Nam Nguyen (Inactive)
                            052065e2dd28 Erik Berg
                            Affected customers:
                            17 Vote for this issue
                            Watchers:
                            25 Start watching this issue

                              Created:
                              Updated:
                              Resolved: