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  1. Jira Service Management Data Center
  2. JSDSERVER-1352

Incorrectly managed «select list (single choice)» custom fields

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

      The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

      The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value

          Form Name

            [JSDSERVER-1352] Incorrectly managed «select list (single choice)» custom fields

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304210 ] New: JAC Bug Workflow v3 [ 3124991 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058184 ] New: JSD Bug Workflow v5 - TEMP [ 2304210 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055731 ] New: JSD Bug Workflow v5 [ 2058184 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956143 ] New: JSD Bug Workflow v5 - TEMP [ 2055731 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615256 ] New: JSD Bug Workflow v5 [ 1956143 ]
            jonah (Inactive) made changes -
            Description Original: I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

            The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

            The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1352].
              {panel}

            I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

            The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

            The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1352 [ JSDCLOUD-1352 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602577 ] New: JSD Bug Workflow v4 [ 1615256 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398722 ] New: JSD Bug Workflow v2 [ 1602577 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 791332 ] New: JSD Bug Workflow [ 1398722 ]

              mmcmahon Matthew McMahon (Inactive)
              8fcbb28afcba Giovanni Costagliola
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: