IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

      The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

      The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • Icon: Bug Bug
              • Resolution: Duplicate
              • Icon: Low Low
              • None
              • None
              • Customer Portal
              • None

                NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

                I've created a custom field of type «select list (single choice)» and configured on a ServiceDesk item as required.

                The behaviour observed is that the first item is automatically selected and therefore the mandatory requirement will be always honoured. Unfortunately this behaviour tends to collect wrong values from the user…

                The behaviour expected is that the input field is empty OR prompted with a «none» option… so to force the user to select the appropriate value

                        mmcmahon Matthew McMahon (Inactive)
                        8fcbb28afcba Giovanni Costagliola
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                          Created:
                          Updated:
                          Resolved:

                            mmcmahon Matthew McMahon (Inactive)
                            8fcbb28afcba Giovanni Costagliola
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated:
                              Resolved: