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  1. Jira Service Management Data Center
  2. JSDSERVER-3149

Customer Portal does not render 'None' for non required custom field (radio button)

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      • Create a custom (radio button) select list field with "none" as default value
      • Add the field to a Customer Portal form as a non required field
      • When creating a Service Desk ticket, the field defaults to the first option, rather than showing None

      As with standard Jira tickets, the choice "none" should be available to allow user to unselect a choice done by mistake

          Form Name

            [JSDSERVER-3149] Customer Portal does not render 'None' for non required custom field (radio button)

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304182 ] New: JAC Bug Workflow v3 [ 3126136 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058152 ] New: JSD Bug Workflow v5 - TEMP [ 2304182 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055685 ] New: JSD Bug Workflow v5 [ 2058152 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955860 ] New: JSD Bug Workflow v5 - TEMP [ 2055685 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615894 ] New: JSD Bug Workflow v5 [ 1955860 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603096 ] New: JSD Bug Workflow v4 [ 1615894 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: cqt verify New: affects-server cqt verify
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]

              mmcmahon Matthew McMahon (Inactive)
              ac0a4f537535 oliveri jerome
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: