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  1. Jira Service Management Data Center
  2. JSDSERVER-3546

To be able to configure the Default Fields when creating a new Request Types

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition:

      • When creating a new Request Type on a Service Desk project, the only fields that are automatically added is Summary and description. It could be quite a major task if every time we added a new request type we would need to configure the fields for each request type one by one.

      Suggested Solution:

      • Just like JIRA Issue Screens, it will be great if we could configure the fields that automatically added on the Request Type, which could make editing the Request Type fields taking less work.

            [JSDSERVER-3546] To be able to configure the Default Fields when creating a new Request Types

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            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3546].
              {panel}

            h3. Problem Definition:
            * When creating a new Request Type on a Service Desk project, the only field that is automatically added is Summary. It could be quite a major task if every time we added a new request type we would need to configure the fields for each request type one by one.

            h3. Suggested Solution:
            * Just like JIRA Issue Screens, it will be great if we could configure the fields that automatically added on the Request Type, which could make editing the Request Type fields taking less work.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3546].
            {panel}
            h3. Problem Definition:
             * When creating a new Request Type on a Service Desk project, the only fields that are automatically added is Summary and description. It could be quite a major task if every time we added a new request type we would need to configure the fields for each request type one by one.

            h3. Suggested Solution:
             * Just like JIRA Issue Screens, it will be great if we could configure the fields that automatically added on the Request Type, which could make editing the Request Type fields taking less work.
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665108 ] New: JAC Suggestion Workflow [ 3012708 ]

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              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: