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  1. Jira Service Management Data Center
  2. JSDSERVER-3539

Anonymous access to a confluence space doesn't allow service desk customer to view

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      I've created a release note which I want to be publicly accessible. I've switched on Anonymous access, and then given anonymous users access to view the pages within my 'release notes' space.

      Now, I can open my release note in a browser where I'm not logged in and can see it. Success!
      BUT, if I'm logged in as a Service Desk customer, visiting the same link gives me a 'Not permitted' page. Surely customers should be able to view this page?

      Atlassian Answers post here: https://answers.atlassian.com/questions/37547733/comments/37547778

            [JSDSERVER-3539] Anonymous access to a confluence space doesn't allow service desk customer to view

            Ignacio Pulgar added a comment -

            @mwinsen Thanks for the update. I will follow the CONF issue instead.

            Ignacio Pulgar added a comment - @mwinsen Thanks for the update. I will follow the CONF issue instead.

            Marty (Inactive) added a comment -

            This is caused by functionality in Confluence, rather than Service Desk.
            Have linked to the CONF issue.

            Marty (Inactive) added a comment - This is caused by functionality in Confluence, rather than Service Desk. Have linked to the CONF issue.

            Ignacio Pulgar added a comment -

            +1'ed! It makes no sense to be able to view without having logged in (all, Anonymous) and restrict visibility to Service Desk Customers.

            Ignacio Pulgar added a comment - +1'ed! It makes no sense to be able to view without having logged in (all, Anonymous) and restrict visibility to Service Desk Customers.

              Unassigned Unassigned
              cf4a4bb09906 Kevin Davies
              Affected customers:
              4 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: