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  1. Jira Service Management Cloud
  2. JSDCLOUD-3539

Anonymous access to a confluence space doesn't allow service desk customer to view

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      I've created a release note which I want to be publicly accessible. I've switched on Anonymous access, and then given anonymous users access to view the pages within my 'release notes' space.

      Now, I can open my release note in a browser where I'm not logged in and can see it. Success!
      BUT, if I'm logged in as a Service Desk customer, visiting the same link gives me a 'Not permitted' page. Surely customers should be able to view this page?

      Atlassian Answers post here: https://answers.atlassian.com/questions/37547733/comments/37547778

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          is caused by

          Suggestion - CONFCLOUD-30161 Allow unlicensed, authenticated users to have anonymous read only access

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3539 Anonymous access to a confluence space doesn't allow service desk customer to view

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              cf4a4bb09906 Kevin Davies
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