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  1. Jira Service Management Data Center
  2. JSDSERVER-3498

Comment via email by agent automatically added as Internal Comment

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , all comment added via email is automatically set as public , despite the roles .

      Suggested Solution

      Provide settings on comment visibility by group/user/role for comment created via email.

            [JSDSERVER-3498] Comment via email by agent automatically added as Internal Comment

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011338 ] New: JAC Suggestion Workflow 3 [ 3646605 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664093 ] New: JAC Suggestion Workflow [ 3011338 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323375 ] New: Confluence Workflow - Public Facing v4 [ 2664093 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052159 ] New: JSD Suggestion Workflow - TEMP [ 2323375 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047641 ] New: JSD Suggestion Workflow [ 2052159 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279507 ] New: JSD Suggestion Workflow - TEMP [ 2047641 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Currently , all comment added via email is automatically set as public , despite the roles .

            h3. Suggested Solution
            Provide settings on comment visibility by group/user/role for comment created via email.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3498].
              {panel}

            h3. Problem Definition
            Currently , all comment added via email is automatically set as public , despite the roles .

            h3. Suggested Solution
            Provide settings on comment visibility by group/user/role for comment created via email.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3498 [ JSDCLOUD-3498 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1144907 ] New: JSD Suggestion Workflow [ 1279507 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: