Details
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Suggestion
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Resolution: Duplicate
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Currently , all comment added via email is automatically set as public , despite the roles .
Suggested Solution
Provide settings on comment visibility by group/user/role for comment created via email.
Attachments
Issue Links
- duplicates
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JSDSERVER-3499 Add ability to set comment via email by agents to Internal Comment
- Gathering Interest
- relates to
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JSDCLOUD-3498 Comment via email by agent automatically added as Internal Comment
- Closed