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  1. Jira Service Management Cloud
  2. JSDCLOUD-3498

Comment via email by agent automatically added as Internal Comment

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently , all comment added via email is automatically set as public , despite the roles .

      Suggested Solution

      Provide settings on comment visibility by group/user/role for comment created via email.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-3499 Add ability to set comment via email by agents to Internal Comment

          • Reviewing
          is related to

          Suggestion - JSDSERVER-3498 Comment via email by agent automatically added as Internal Comment

          • Closed

          Activity

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:
                Resolved: