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  1. Jira Service Management Data Center
  2. JSDSERVER-3493

Allow the option for a JSD Issue Collector to Create a Customer for New Submissions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, the only option for the Issue Collector is to use a default reporter whenever creating issues through the form if the user doesn't exist on the instance. This essentially only allows a one-way feedback system where administrators are unable to easily respond to the feedback.

      Suggested Solution

      Allow as an option the ability to create a Service Desk Customer account whenever submitting an issue through a Service Desk Issue Collector. This makes it easy to respond directly to the customer within the application to provide a response to their feedback.

              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
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