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  1. Jira Service Management Cloud
  2. JSDCLOUD-3493

Allow the option for a JSD Issue Collector to Create a Customer for New Submissions

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      At the moment, the only option for the Issue Collector is to use a default reporter whenever creating issues through the form if the user doesn't exist on the instance. This essentially only allows a one-way feedback system where administrators are unable to easily respond to the feedback.

      Suggested Solution

      Allow as an option the ability to create a Service Desk Customer account whenever submitting an issue through a Service Desk Issue Collector. This makes it easy to respond directly to the customer within the application to provide a response to their feedback.

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          is related to

          Suggestion - JSDSERVER-3493 Allow the option for a JSD Issue Collector to Create a Customer for New Submissions

          • Closed
          relates to

          Suggestion - JSDCLOUD-23 As a service desk customer, I would like the ability to embed the service desk portal into another website (JSD Widget)

          • Closed

          Suggestion - JSDCLOUD-4540 Provide a feature to automatically create SD customer from Issue Collector

          • Closed

          Activity

            People

              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
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                Updated:
                Resolved: