Allow the option for a JSD Issue Collector to Create a Customer for New Submissions

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, the only option for the Issue Collector is to use a default reporter whenever creating issues through the form if the user doesn't exist on the instance. This essentially only allows a one-way feedback system where administrators are unable to easily respond to the feedback.

      Suggested Solution

      Allow as an option the ability to create a Service Desk Customer account whenever submitting an issue through a Service Desk Issue Collector. This makes it easy to respond directly to the customer within the application to provide a response to their feedback.

            Assignee:
            Unassigned
            Reporter:
            Marco Garcia (Inactive)
            Votes:
            10 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: