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  1. Jira Service Management Cloud
  2. JSDCLOUD-23

As a service desk customer, I would like the ability to embed the service desk portal into another website (JSD Widget)

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be great if I could embed the service desk into a current website that I already have to keep the troubled users within their current user experience.

       

      Update as of 11 September 2017

      Hi,

      Thanks to everyone that has participated in the beta program - your feedback is actively helping shape the features that we build.

      We are super excited to announce that this feature is now available in JSD Cloud - just go to the admin/settings screen for a JIRA Service Desk project and look for "Widget" in the menu.

      The embeddable web widget supports request form and KB search as well as in-context form submission and in-context KB viewing.

      You can find out more here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere

      If you have any new feature suggestions, improvements or bug reports about the Widget, please create a new issue in the JSDCLOUD project and link it to this one.

      Thanks!

      • JIRA Service Desk team

            [JSDCLOUD-23] As a service desk customer, I would like the ability to embed the service desk portal into another website (JSD Widget)

            shihab added a comment -

            Hi,

            Thanks to everyone that has participated in the beta program - your feedback is actively helping shape the features that we build.

            We are super excited to announce that this feature is now available in JSD Cloud - just go to the admin/settings screen for a JIRA Service Desk project and look for "Widget" in the menu.

            The embeddable web widget supports request form and KB search as well as in-context form submission and in-context KB viewing.

            You can find out more here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere

            If you have any new feature suggestions, improvements or bug reports about the Widget, please create a new issue in the JSDCLOUD project and link it to this one.

            Thanks!

            • JIRA Service Desk team

            shihab added a comment - Hi, Thanks to everyone that has participated in the beta program - your feedback is actively helping shape the features that we build. We are super excited to announce that this feature is now available in JSD Cloud - just go to the admin/settings screen for a JIRA Service Desk project and look for "Widget" in the menu. The embeddable web widget supports request form and KB search as well as in-context form submission and in-context KB viewing. You can find out more here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/embed-request-forms-anywhere If you have any new feature suggestions, improvements or bug reports about the Widget, please create a new issue in the JSDCLOUD project and link it to this one. Thanks! JIRA Service Desk team

            shihab added a comment -

            Hi all,

            Thanks again for your comments and feedback on this feature suggestion!

            Your feedback helps guide the features that we build.

            We're excited to announce that we have started a private beta program for an embeddable JIRA Service Desk widget. At the moment, the beta allows admins to embed a request form directly into a website or web application, which feeds issues into your service desk project.

            We are constantly updating the beta and plan to add more capabilities as time goes on. If you're interested in joining the private beta program and keen to provide feedback to help shape the feature, you can register on the wait-list: http://bit.ly/jsd-widget-beta

            The private beta is only available on JSD Cloud, but if you are interested in JSD Server please vote for and comment on JSDSERVER-23

            Thanks!

            • JIRA Service Desk team

            shihab added a comment - Hi all, Thanks again for your comments and feedback on this feature suggestion! Your feedback helps guide the features that we build. We're excited to announce that we have started a private beta program for an embeddable JIRA Service Desk widget. At the moment, the beta allows admins to embed a request form directly into a website or web application, which feeds issues into your service desk project. We are constantly updating the beta and plan to add more capabilities as time goes on. If you're interested in joining the private beta program and keen to provide feedback to help shape the feature, you can register on the wait-list: http://bit.ly/jsd-widget-beta The private beta is only available on JSD Cloud, but if you are interested in JSD Server please vote for and comment on JSDSERVER-23 Thanks! JIRA Service Desk team

            Robert added a comment -

            Hi Matthieu, 

            It support cloud first. We are developing the server.

            Regards,

            JSOFT

            jsoftconnector@gmail.com

            Robert added a comment - Hi Matthieu,  It support cloud first. We are developing the server. Regards, JSOFT jsoftconnector@gmail.com

            I this feature available for server installation? We did not find any download function on the above  page 

            Matthieu Beaufils (old not to be used) added a comment - I this feature available for server installation? We did not find any download function on the above  page 

            Robert added a comment -

            Hi there,

            I have released "Embeddable for JIRA Service Desk. So please help take a look https://marketplace.atlassian.com/plugins/com.jelldesk.apps.embeddable-widget/cloud/overview

            Hope this can help

            Cheers,

            JSOFT

            Robert added a comment - Hi there, I have released "Embeddable for JIRA Service Desk. So please help take a look  https://marketplace.atlassian.com/plugins/com.jelldesk.apps.embeddable-widget/cloud/overview Hope this can help Cheers, JSOFT

            Datepalm added a comment -

            This feature would be hugely beneficial for use in more markets.

            Datepalm added a comment - This feature would be hugely beneficial for use in more markets.

            vwong added a comment -

            Hi all,

            Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: http://www.surveygizmo.com/s3/3295483/2017-Embeddable-research

            Thank you again for all your continuous feedback!

            JIRA Service Desk team

            vwong added a comment - Hi all, Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: http://www.surveygizmo.com/s3/3295483/2017-Embeddable-research Thank you again for all your continuous feedback! JIRA Service Desk team

            Did anyone find a workable solution for this? This is something we would like to leverage as well. Any help would be appreciated. 

            Derek Breault added a comment - Did anyone find a workable solution for this? This is something we would like to leverage as well. Any help would be appreciated. 

            One use case for this can be a Confluence page how to order / request some stuff and at the end you put the live JIRA Service Desk request type into the documentation.

            Tim Eddelbüttel added a comment - One use case for this can be a Confluence page how to order / request some stuff and at the end you put the live JIRA Service Desk request type into the documentation.

            It would be awesome if I could do this easily!

            Lex Talionis added a comment - It would be awesome if I could do this easily!

              Unassigned Unassigned
              e37398bdbb01 Jeremy Neuharth
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