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  1. Jira Service Management Data Center
  2. JSDSERVER-348

Broken link to attachment in JIRA Service Desk notification

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      As per JSD-43 and JSD-338, attachments from JIRA issue view needs to be embedded in a comment in order to have the attachment accessible from Service Desk.

      Whenever we embed the attachment in a comment, JSD notification will be triggered containing the body of the comment, with the link to the attachment.

      However if we embed the attachment in the "Attach Files" dialogue, the attachment link in the notification is broken.

      Step to reproduce, on a Service Desk enabled project:

      • In the issue view, go to More Actions -> Attach Files
      • Add a new attachment
      • In the same dialog, embed the attachment, eg: [^attachment.ext]
      • After receiving the notification, try to open the link to the attachment. You'll find that the attachment link is broken

      Example 2:

      • On an existing issue with attachment
      • Go to More Actions -> Attach Files
      • Embed the existing attachment in the comment field, eg: [^filename.ext]
      • After receiving the notification, try to open the link to the attachment.

      Conclusion: When we embed an attachment via the Attach Files dialogue, the link to the attachment in the JSD notification is broken.

            [JSDSERVER-348] Broken link to attachment in JIRA Service Desk notification

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304510 ] New: JAC Bug Workflow v3 [ 3125424 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058698 ] New: JSD Bug Workflow v5 - TEMP [ 2304510 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056805 ] New: JSD Bug Workflow v5 [ 2058698 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955697 ] New: JSD Bug Workflow v5 - TEMP [ 2056805 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615544 ] New: JSD Bug Workflow v5 [ 1955697 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602920 ] New: JSD Bug Workflow v4 [ 1615544 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398738 ] New: JSD Bug Workflow v2 [ 1602920 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 625126 ] New: JSD Bug Workflow [ 1398738 ]
            MJ (Inactive) made changes -
            Link New: This issue has a regression in JSD-1175 [ JSD-1175 ]

              Unassigned Unassigned
              afaisal Ahmad Faisal (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: