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  1. Jira Service Management Data Center
  2. JSDSERVER-3438

It will be great if we have chatting feature between Customer and Agent

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      There is a request that asking to have chat feature in Service Desk that customer can have a chat with Service Desk Agent.

          Form Name

            [JSDSERVER-3438] It will be great if we have chatting feature between Customer and Agent

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011218 ] New: JAC Suggestion Workflow 3 [ 3646497 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663833 ] New: JAC Suggestion Workflow [ 3011218 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322335 ] New: Confluence Workflow - Public Facing v4 [ 2663833 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053769 ] New: JSD Suggestion Workflow - TEMP [ 2322335 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048979 ] New: JSD Suggestion Workflow [ 2053769 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279814 ] New: JSD Suggestion Workflow - TEMP [ 2048979 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary

            There is a request that asking to have chat feature in Service Desk that customer can have a chat with Service Desk Agent.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3438].
              {panel}

            h3. Summary

            There is a request that asking to have chat feature in Service Desk that customer can have a chat with Service Desk Agent.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3438 [ JSDCLOUD-3438 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1139881 ] New: JSD Suggestion Workflow [ 1279814 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              afajri Aulia Fajri (Inactive)
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                Created:
                Updated:
                Resolved: