IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Service Management Data Center
  2. JSDSERVER-3400

Allow for Service Desk to use it's own priority schema while not impacting Jira's Priorities

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently we have Jira Service Desk installed as an Add-on for Jira.
      As we continue to use JSD more and more, we want to customize the priorities that are in place for Service Desk.
      Given how we have JSD implemented, changing the priorities will affected Jira as well.

      I came across another ticket - JRA-3821
      That had something similiar to this, however I wanted to reach out with this suggestion since it's directly related to JSD.

      Thoughts?

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-3400

            Allow for Service Desk to use it's own priority schema while not impacting Jira's Priorities

              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Currently we have Jira Service Desk installed as an Add-on for Jira.
                As we continue to use JSD more and more, we want to customize the priorities that are in place for Service Desk.
                Given how we have JSD implemented, changing the priorities will affected Jira as well.

                I came across another ticket - JRA-3821
                That had something similiar to this, however I wanted to reach out with this suggestion since it's directly related to JSD.

                Thoughts?

                        Unassigned Unassigned
                        pcsupportreg John Kim
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            pcsupportreg John Kim
                            Votes:
                            4 Vote for this issue
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: