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  1. Jira Service Management Data Center
  2. JSDSERVER-3400

Allow for Service Desk to use it's own priority schema while not impacting Jira's Priorities

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently we have Jira Service Desk installed as an Add-on for Jira.
      As we continue to use JSD more and more, we want to customize the priorities that are in place for Service Desk.
      Given how we have JSD implemented, changing the priorities will affected Jira as well.

      I came across another ticket - JRA-3821
      That had something similiar to this, however I wanted to reach out with this suggestion since it's directly related to JSD.

      Thoughts?

          Form Name

            [JSDSERVER-3400] Allow for Service Desk to use it's own priority schema while not impacting Jira's Priorities

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011981 ] New: JAC Suggestion Workflow 3 [ 3649531 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665634 ] New: JAC Suggestion Workflow [ 3011981 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323316 ] New: Confluence Workflow - Public Facing v4 [ 2665634 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Andriy Yakovlev [Atlassian] made changes -
            Link Original: This issue relates to JSDSERVER-1374 [ JSDSERVER-1374 ]
            Andriy Yakovlev [Atlassian] made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Andriy Yakovlev [Atlassian] made changes -
            Link New: This issue duplicates JSDSERVER-1374 [ JSDSERVER-1374 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052093 ] New: JSD Suggestion Workflow - TEMP [ 2323316 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047551 ] New: JSD Suggestion Workflow [ 2052093 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279472 ] New: JSD Suggestion Workflow - TEMP [ 2047551 ]
            jonah (Inactive) made changes -
            Description Original: Currently we have Jira Service Desk installed as an Add-on for Jira.
            As we continue to use JSD more and more, we want to customize the priorities that are in place for Service Desk.
            Given how we have JSD implemented, changing the priorities will affected Jira as well.

            I came across another ticket - JRA-3821
            That had something similiar to this, however I wanted to reach out with this suggestion since it's directly related to JSD.

            Thoughts?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3400].
              {panel}

            Currently we have Jira Service Desk installed as an Add-on for Jira.
            As we continue to use JSD more and more, we want to customize the priorities that are in place for Service Desk.
            Given how we have JSD implemented, changing the priorities will affected Jira as well.

            I came across another ticket - JRA-3821
            That had something similiar to this, however I wanted to reach out with this suggestion since it's directly related to JSD.

            Thoughts?

              Unassigned Unassigned
              pcsupportreg John Kim
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: