• We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian update as of 15th January 2018

      Hi everyone,

      Great news - The ability to set Priority schemes in Jira Service Desk project(s) is now available with Jira Service Desk version 3.10. To find out more about this feature, check out our release notes here.

      On behalf of the JSD team, I want to thank all of you for patience.

      Cheers,
      Jira Service Desk Team


      Due to the missing functionality of having "Priority per project" in JIRA (JRA-3821), the JIRA default priority is useless when you have more than the default priorites. Which is a need if you have a big JIRA instance and many projects.

      I think the main solution must be made in JIRA core rather than in Service Desk but respect the workaround from the linked issue will be a quick fix for the customer portal.

      And maybe the SD Team can give the linked issue some higher rank in the Backlog.

            [JSDSERVER-1374] Priorities per Service Desk project

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011680 ] New: JAC Suggestion Workflow 3 [ 3649185 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665931 ] New: JAC Suggestion Workflow [ 3011680 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322347 ] New: Confluence Workflow - Public Facing v4 [ 2665931 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            V (Inactive) made changes -
            Fix Version/s New: 3.10.0 [ 75532 ]
            V (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Hi everyone,

            Great news - The ability to set Priority schemes in Jira Service Desk project(s) is now available with Jira Service Desk version 3.10. To find out more about this feature, check out our release notes here.

            On behalf of the JSD team, I want to thank all of you for patience.

            Cheers,
            Jira Service Desk Team

            V (Inactive) added a comment - Hi everyone, Great news - The ability to set Priority schemes in Jira Service Desk project(s) is now available with Jira Service Desk version 3.10. To find out more about this feature, check out our release notes here. On behalf of the JSD team, I want to thank all of you for patience. Cheers, Jira Service Desk Team
            V (Inactive) made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1374].
              {panel}

            Due to the missing functionality of having "Priority per project" in JIRA ([JRA-3821]), the JIRA default priority is useless when you have more than the default priorites. Which is a need if you have a big JIRA instance and many projects.

            I think the main solution must be made in JIRA core rather than in Service Desk but respect the workaround from the linked issue will be a quick fix for the customer portal.

            And maybe the SD Team can give the linked issue some higher rank in the Backlog.
            New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1374].
            {panel}
            {panel}
            *Atlassian update as of 15th January 2018*
            {panel}
            Hi everyone,

            Great news - The ability to set Priority schemes in Jira Service Desk project(s) is now available with Jira Service Desk version 3.10. To find out more about this feature, check out our release notes [here.|https://confluence.atlassian.com/servicedesk/jira-service-desk-3-10-x-release-notes-941610925.html#JIRAServiceDesk3.10.xreleasenotes-ver]

            On behalf of the JSD team, I want to thank all of you for patience.

            Cheers,
            Jira Service Desk Team
            ----
            Due to the missing functionality of having "Priority per project" in JIRA (JRA-3821), the JIRA default priority is useless when you have more than the default priorites. Which is a need if you have a big JIRA instance and many projects.

            I think the main solution must be made in JIRA core rather than in Service Desk but respect the workaround from the linked issue will be a quick fix for the customer portal.

            And maybe the SD Team can give the linked issue some higher rank in the Backlog.
            Andriy Yakovlev [Atlassian] made changes -
            Link Original: This issue is related to JSDSERVER-3400 [ JSDSERVER-3400 ]
            Andriy Yakovlev [Atlassian] made changes -
            Link New: This issue is duplicated by JSDSERVER-3400 [ JSDSERVER-3400 ]

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
              Votes:
              12 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: