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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Due to the missing functionality of having "Priority per project" in JIRA (JRA-3821), the JIRA default priority is useless when you have more than the default priorites. Which is a need if you have a big JIRA instance and many projects.

      I think the main solution must be made in JIRA core rather than in Service Desk but respect the workaround from the linked issue will be a quick fix for the customer portal.

      And maybe the SD Team can give the linked issue some higher rank in the Backlog.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 1
              • 1
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Due to the missing functionality of having "Priority per project" in JIRA (JRA-3821), the JIRA default priority is useless when you have more than the default priorites. Which is a need if you have a big JIRA instance and many projects.

                I think the main solution must be made in JIRA core rather than in Service Desk but respect the workaround from the linked issue will be a quick fix for the customer portal.

                And maybe the SD Team can give the linked issue some higher rank in the Backlog.

                        Unassigned Unassigned
                        4e81381d415c Tim Eddelbüttel
                        Votes:
                        42 Vote for this issue
                        Watchers:
                        17 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            4e81381d415c Tim Eddelbüttel
                            Votes:
                            42 Vote for this issue
                            Watchers:
                            17 Start watching this issue

                              Created:
                              Updated: