Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3312

Give Agents permission to create Reports

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Reports
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Administrators of a Service Desk has the permission to create reports. Agents can view all reports but cannot create their own report.

      Suggestion

      Give the administrators an option on whether to allow Agents to create Service Desk reports

          Form Name

            [JSDSERVER-3312] Give Agents permission to create Reports

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Manjusha Madhu added a comment -

            Please help to get privilege for service desk agents to create reports OR a group of special access agents  -they have permission to create reports along with all other agent privileges . Just for this purpose We don't want to give them the administrator access(complete access) to the tool.

             

            Thanks,

            Manjusha

            Manjusha Madhu added a comment - Please help to get privilege for service desk agents to create reports OR a group of special access agents  -they have permission to create reports along with all other agent privileges . Just for this purpose We don't want to give them the administrator access(complete access) to the tool.   Thanks, Manjusha

            slcsystems added a comment -

            We need to be able to allow our service desk agents to create reports - which at the moment looks like only administrators can do - which is too much access.

            We have service desk users who are team managers also and would greatly benefit from being about to create reports without having full blown access!

            Cheers

            Steve

            slcsystems added a comment - We need to be able to allow our service desk agents to create reports - which at the moment looks like only administrators can do - which is too much access. We have service desk users who are team managers also and would greatly benefit from being about to create reports without having full blown access! Cheers Steve

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              6 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: