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Suggestion
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Resolution: Unresolved
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None
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8
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16
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket
Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)
how can we hide the agents name in the customer portal?
There should be a toggle in the admin panel to control showing or hiding user names in the portal.
When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.
- duplicates
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JSDSERVER-1986 As an Administrator, I want to be able to hide agent usernames from customers
- Gathering Interest
- is duplicated by
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JSDSERVER-2381 Hide or Anonymize Assignee Information for Customers
- Gathering Interest
- relates to
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JSDCLOUD-3308 Ability to hide agent name in customer portal
- Reviewing
- links to
- mentioned in
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[JSDSERVER-3308] Ability to hide agent name in customer portal
UIS | Original: 17 | New: 8 |
UIS | Original: 25 | New: 17 |
UIS | Original: 17 | New: 25 |
Support reference count | Original: 2 | New: 16 |
UIS | Original: 15 | New: 17 |
UIS | Original: 23 | New: 15 |
UIS | Original: 20 | New: 23 |
UIS | Original: 21 | New: 20 |
UIS | Original: 14 | New: 21 |
UIS | Original: 5 | New: 14 |