[JSDSERVER-3287] Turn Off auto populated text globally - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Obsolete
Fix Version/s: None
Component/s: Global Configuration
Labels:
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

~~JSD-2257~~ only allows the ability to turn it off per-agent basis.

duplicates

JSDSERVER-2257 Allow admins to manage pre-populated texts on JSD.

Closed

is superseded by

JSDSERVER-3922 Service Desk pre-populated comments are missing

Closed

relates to

JSDCLOUD-3287 Turn Off auto populated text globally

Closed

Assignee:: Unassigned

Reporter:: Pedro Souza

Votes:: 3 Vote for this issue

Watchers:: 8 Start watching this issue

Created:: 14/Jan/2016 1:46 PM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 23/Nov/2016 9:43 PM