Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3287

Turn Off auto populated text globally

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk 3, was introduced the ability to turn off the Auto Populated text by Agent profile.

      As a Service Desk Administrator, I would like to have the option to turn off this option globally to all users.

      JSD-2257 only allows the ability to turn it off per-agent basis.

            [JSDSERVER-3287] Turn Off auto populated text globally

            Tim Evans (Inactive) added a comment -

            Hello,

            Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details.

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hello, Due to popular demand for functionality to turn off the pre-populate commenting feature and the low usage we experience with this feature we have decided to remove this feature from JIRA Service Desk. Please refer to JSD-3922 for additional details. Cheers! Tim | Atlassian

            vwong added a comment - - edited

            Hi this should be available on the 3.0.1 or 3.1.0-OD-01 release as mentioned on https://jira.atlassian.com/browse/JSD-2257

            vwong added a comment - - edited Hi this should be available on the 3.0.1 or 3.1.0-OD-01 release as mentioned on https://jira.atlassian.com/browse/JSD-2257

              Unassigned Unassigned
              psouza Pedro Souza
              Votes:
              3 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: