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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-3279

Automation rule to create new issue in another project with information from Service Desk Issue

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: Automation
    • Labels:
      None
    • UIS:
      19
    • Support reference count:
      8
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      There are specific Issue Types that I would want a Service Desk issue created for as well as a Developer (Jira Software) issue created for.

      I would like an automation rule, during creation, to copy information from the Service Desk input to a newly created Issue in a JIRA Software Project of my choosing (Developer) for a particular Service Desk Issue Type. Based on the Components selected, the Issue in JIRA Software might be created in a different project.

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              Assignee:
              Unassigned
              Reporter:
              anoop1 Anoop Chatterjee
              Votes:
              62 Vote for this issue
              Watchers:
              32 Start watching this issue

                Dates

                Created:
                Updated: