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  1. Jira Service Management Data Center
  2. JSDSERVER-2950

Send email from specific folder to a Service Desk queue.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

      Suggested Solution

      Be able to set the email from a specific folder to be sent to a Service Desk queue.

      Workaround

            [JSDSERVER-2950] Send email from specific folder to a Service Desk queue.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011542 ] New: JAC Suggestion Workflow 3 [ 3648997 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664505 ] New: JAC Suggestion Workflow [ 3011542 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325191 ] New: Confluence Workflow - Public Facing v4 [ 2664505 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053186 ] New: JSD Suggestion Workflow - TEMP [ 2325191 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048232 ] New: JSD Suggestion Workflow [ 2053186 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279276 ] New: JSD Suggestion Workflow - TEMP [ 2048232 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

            h3. Suggested Solution
            Be able to set the email from a specific folder to be sent to a Service Desk queue.

            h3. Workaround
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2950].
              {panel}

            h3. Problem Definition
            In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

            h3. Suggested Solution
            Be able to set the email from a specific folder to be sent to a Service Desk queue.

            h3. Workaround
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2950 [ JSDCLOUD-2950 ]
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "IL-239 (JDOG - JIRA Team Dogfood)" [ 173495 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

              pcora Pedro Cora
              hfreitas Henrique Freitas (Inactive)
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                Created:
                Updated:
                Resolved: