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  1. Jira Service Management Data Center
  2. JSDSERVER-282

Can't copy Service Desk queues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 17 July 2023

      Hi everyone,

      This feature has been released!

      Read about it here.

      Kind Regards,

      Lucy Devine

      Jira Service Management, Data Center

      There doesn't seem to be a way to copy queues in the service desk agent interface. When setting up Service Desk, I needed to copy and modify a number of queues, but you can only create and delete.

          Form Name

            [JSDSERVER-282] Can't copy Service Desk queues

            Lucy Devine added a comment -
            Atlassian Update – 17 July 2023

            Hi everyone,

            This feature has been released!

            Read about it here.

            Kind Regards,

            Lucy Devine

            Jira Service Management, Data Center

            Lucy Devine added a comment - Atlassian Update – 17 July 2023 Hi everyone, This feature has been released! Read about it here . Kind Regards, Lucy Devine Jira Service Management, Data Center

            Lucy Devine added a comment -
            Atlassian Update – 5 June 2023

            Hi everyone,

            We are excited to let you know that updates to this highly requested feature will be released in 5.10 JSM DC. You will now be able to clone queues within the same project to save administration time.

            A new "Clone Queue" button will now be visible under the ellipses menu located at the top right-hand corner of the queue view. Once clicked, you will be prompted to provide a unique name for the cloned queue. The cloned queue will then appear in your queue menu, with all JQL and settings being copied over.

            Kind Regards,

            Lucy Devine

            Jira Service Management, Data Center

            Lucy Devine added a comment - Atlassian Update – 5 June 2023 Hi everyone, We are excited to let you know that updates to this highly requested feature will be released in 5.10 JSM DC. You will now be able to clone queues within the same project to save administration time. A new "Clone Queue" button will now be visible under the ellipses menu located at the top right-hand corner of the queue view. Once clicked, you will be prompted to provide a unique name for the cloned queue. The cloned queue will then appear in your queue menu, with all JQL and settings being copied over. Kind Regards, Lucy Devine Jira Service Management, Data Center

            Uli Mauersberg added a comment - - edited
            Atlassian Update – 21 February 2023

            Hi

            We are currently user testing design exploration into copying queues and would love to hear your feedback.

            User testing can take up to 45-minutes to go through various ideas and look at possible solutions.

            If you are interested in being involved, please send me an email at umauersberg@atlassian.com. Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management.

            I look forward to exploring solutions with you!

            Thanks
            Uli Mauersberg
            Jira Service Management, Data Center & Server

            Uli Mauersberg added a comment - - edited Atlassian Update – 21 February 2023 Hi We are currently user testing design exploration into copying queues and would love to hear your feedback. User testing can take up to 45-minutes to go through various ideas and look at possible solutions. If you are interested in being involved, please send me an email at umauersberg@atlassian.com . Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management. I look forward to exploring solutions with you! Thanks Uli Mauersberg Jira Service Management, Data Center & Server

            Nilesh Sahita added a comment -

            Please add this feature. I am surprised it is not there.  Setting up similar queues manually is cumbersome.

            Nilesh Sahita added a comment - Please add this feature. I am surprised it is not there.  Setting up similar queues manually is cumbersome.

            Celine Penaredondo added a comment -

            Please add this feature.

            Celine Penaredondo added a comment - Please add this feature.

            Matthias Klett added a comment -

            I have to setup multiple Jira SM Projects and this is really a pain to set all column manually.

            Matthias Klett added a comment - I have to setup multiple Jira SM Projects and this is really a pain to set all column manually.

            James Beagrie added a comment -

            Please add this!

            I created an internal IT service desk which uses multiple queues. Setting each up individually is painful!

            James Beagrie added a comment - Please add this! I created an internal IT service desk which uses multiple queues. Setting each up individually is painful!

            Lluis Vegas added a comment -

            We need it. In Jira Server you can do it, I don't understand why you delete this option in cloud.

            Lluis Vegas added a comment - We need it. In Jira Server you can do it, I don't understand why you delete this option in cloud.

            François H. added a comment -

            Waiting too for this essential feature 

            François H. added a comment - Waiting too for this essential feature 

            Kristopher Hamade added a comment -

            I second this. We have a ton of projects with multiple queues. Please Atlassian add this!

            Kristopher Hamade added a comment - I second this. We have a ton of projects with multiple queues. Please Atlassian add this!

              a8728c14549b Lucy Devine
              e887a69c641b Olivier Ozoux
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                Created:
                Updated:
                Resolved: