• Type: Suggestion
• Resolution: Fixed
• Fix Version/s: 5.10.0
• Component/s: Queues
• Labels:

  • eexp-setup
  • sdt

[JSDSERVER-282] Can't copy Service Desk queues

Lucy Devine made changes - 24/Aug/2023 12:24 AM

Link

New: This issue is related to JSDSERVER-14049 [ JSDSERVER-14049 ]

Collapse comment: Lucy Devine added a comment - 17/Jul/2023 1:59 AM

Lucy Devine added a comment - 17/Jul/2023 1:59 AM

Atlassian Update – 17 July 2023

Hi everyone,

This feature has been released!

Read about it here.

Kind Regards,

Lucy Devine

Jira Service Management, Data Center

Expand comment: Lucy Devine added a comment - 17/Jul/2023 1:59 AM

Lucy Devine added a comment - 17/Jul/2023 1:59 AM Atlassian Update – 17 July 2023 Hi everyone, This feature has been released! Read about it here . Kind Regards, Lucy Devine Jira Service Management, Data Center

Lucy Devine made changes - 17/Jul/2023 1:59 AM

Description

Original: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-282].   {panel} {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, We are excited to let you know that updates to this highly requested feature will be released in 5.10 JSM DC. You will now be able to clone queues within the same project to save administration time. A new "Clone Queue" button will now be visible under the ellipses menu located at the top right-hand corner of the queue view. Once clicked, you will be prompted to provide a unique name for the cloned queue. The cloned queue will then appear in your queue menu, with all JQL and settings being copied over. Kind Regards, Lucy Devine Jira Service Management, Data Center{panel} There doesn't seem to be a way to copy queues in the service desk agent interface. When setting up Service Desk, I needed to copy and modify a number of queues, but you can only create and delete.

New: {panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-282].   {panel} {panel:title=Atlassian Update – 17 July 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, This feature has been released! Read about it [here|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-10-x-release-notes-1252000904.html]. Kind Regards, Lucy Devine Jira Service Management, Data Center {panel} There doesn't seem to be a way to copy queues in the service desk agent interface. When setting up Service Desk, I needed to copy and modify a number of queues, but you can only create and delete.

Satej Mirpagar made changes - 11/Jul/2023 1:50 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 11/Jul/2023 2:11 AM

UIS

Original: 421

New: 430

SET Analytics Bot made changes - 08/Jul/2023 2:10 AM

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Original: 420

New: 421

SET Analytics Bot made changes - 07/Jul/2023 2:17 AM

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Original: 419

New: 420

SET Analytics Bot made changes - 06/Jul/2023 2:20 AM

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Original: 461

New: 419

SET Analytics Bot made changes - 01/Jul/2023 2:15 AM

UIS

Original: 492

New: 461

Raman Auseikou made changes - 28/Jun/2023 5:40 AM

Link

New: This issue relates to JSDSERVER-13623 [ JSDSERVER-13623 ]

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