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  1. Jira Service Management Data Center
  2. JSDSERVER-265

As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

      To reproduce: either go to
      Project > Issues > Open > select an Issue > open issue
      OR

      Service Desk > Queue > select an Issue > open issue

        1. Jira Error 01 20 2014.docx
          18 kB

            [JSDSERVER-265] As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011444 ] New: JAC Suggestion Workflow 3 [ 3648875 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664295 ] New: JAC Suggestion Workflow [ 3011444 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324375 ] New: Confluence Workflow - Public Facing v4 [ 2664295 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053424 ] New: JSD Suggestion Workflow - TEMP [ 2324375 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048522 ] New: JSD Suggestion Workflow [ 2053424 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279287 ] New: JSD Suggestion Workflow - TEMP [ 2048522 ]
            jonah (Inactive) made changes -
            Description Original: We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

            To reproduce: either go to
            Project > Issues > Open > select an Issue > open issue
            OR

            Service Desk > Queue > select an Issue > open issue
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-265].
              {panel}

            We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

            To reproduce: either go to
            Project > Issues > Open > select an Issue > open issue
            OR

            Service Desk > Queue > select an Issue > open issue
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-265 [ JSDCLOUD-265 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 619949 ] New: JSD Suggestion Workflow [ 1279287 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Affects Version/s Original: 1.0 [ 37211 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: customer-role
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              93e8e3508c15 Suzanne Seaton
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              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: