Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-265

As a customer accessing JIRA from JSD > should not be able to see SLAs within the issue itself


    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We don't want all of our customer users to see the SLAs within the issues themselves. Yes, some, but only the super-customer-users. As a default, and if easier, make it so that no customer users can see SLAs with an issue.

      To reproduce: either go to
      Project > Issues > Open > select an Issue > open issue

      Service Desk > Queue > select an Issue > open issue

            Unassigned Unassigned
            93e8e3508c15 Suzanne Seaton
            1 Vote for this issue
            2 Start watching this issue