[JSDSERVER-2520] Automation rule using request-channel-type as a condition does not work

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

When setting up an automation rule using request-channel-type = portal/email as a condition, it does not work.

Create a Custom Rule automation
WHEN: Issue Created
IF: Issue matches -> Advanced -> request-channel-type = email/portal
THEN: Add comment (key in any text as a comment), Comment Type: Internal/Public
Create a new issue either from Customer Portal or by sending an email

Comment is added on the newly created issue

No comment is added

is related to

JSDSERVER-3852 The ability to change request type via automation rules is not working

TESLA-643 Failed to load

relates to

JSDCLOUD-2520 Automation rule using request-channel-type as a condition does not work

(1 was cloned as)

No work has yet been logged on this issue.

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