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  1. Jira Service Management Cloud
  2. JSDCLOUD-2520

Automation rule using request-channel-type as a condition does not work

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When setting up an automation rule using request-channel-type = portal/email as a condition, it does not work.

      Steps to reproduce

      1. Create a Custom Rule automation
      2. WHEN: Issue Created
      3. IF: Issue matches -> Advanced -> request-channel-type = email/portal
      4. THEN: Add comment (key in any text as a comment), Comment Type: Internal/Public
      5. Create a new issue either from Customer Portal or by sending an email

      Expected Result

      Comment is added on the newly created issue

      Actual Result

      No comment is added

              chuynhminh Chau Huynh Minh (Inactive)
              rsaputra Adven (Inactive)
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                Created:
                Updated:
                Resolved: