Summary
Admin sets an automation rule to change a request type when a condition is met. However, the request type doesn't change.
Steps to Reproduce
- Create an automation Rule as such:
WHEN: Issue is created
IF: Issue Matches summary ~ mytest AND request-channel-type = email
THEN: Edit request type Eg: 'Fix an account problem'
- Create an issue via email (Eg: For request type 'Get IT help') with the text mytest in the summary
Expected Results
Issue is created and the request type should be 'Fix an account problem'
Actual Results
The issue is created but the request type is 'Get IT help'
Notes
- This works when creating in the customer portal. Therefore it seems like a regression from the following issue: https://jira.atlassian.com/browse/JSD-2520
- Test in scenarios where request types(initial and edited) are mapped to the same Issue Type and different request types. This did not seem to matter and the issue was created without the request type being changed
Bug
Low
TESLA-643 Failed to load