Automation rule using request-channel-type as a condition does not work

Summary

When setting up an automation rule using request-channel-type = portal/email as a condition, it does not work.

Steps to reproduce

1. Create a Custom Rule automation
2. WHEN: Issue Created
3. IF: Issue matches -> Advanced -> request-channel-type = email/portal
4. THEN: Add comment (key in any text as a comment), Comment Type: Internal/Public
5. Create a new issue either from Customer Portal or by sending an email

Expected Result

Comment is added on the newly created issue

Actual Result

No comment is added