Automation rule using request-channel-type as a condition does not work

XMLWordPrintable

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When setting up an automation rule using request-channel-type = portal/email as a condition, it does not work.

      Steps to reproduce

      1. Create a Custom Rule automation
      2. WHEN: Issue Created
      3. IF: Issue matches -> Advanced -> request-channel-type = email/portal
      4. THEN: Add comment (key in any text as a comment), Comment Type: Internal/Public
      5. Create a new issue either from Customer Portal or by sending an email

      Expected Result

      Comment is added on the newly created issue

      Actual Result

      No comment is added

            Assignee:
            Chau Huynh Minh (Inactive)
            Reporter:
            Adven (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: