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  1. Jira Service Management Cloud
  2. JSDCLOUD-2520

Automation rule using request-channel-type as a condition does not work

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When setting up an automation rule using request-channel-type = portal/email as a condition, it does not work.

      Steps to reproduce

      1. Create a Custom Rule automation
      2. WHEN: Issue Created
      3. IF: Issue matches -> Advanced -> request-channel-type = email/portal
      4. THEN: Add comment (key in any text as a comment), Comment Type: Internal/Public
      5. Create a new issue either from Customer Portal or by sending an email

      Expected Result

      Comment is added on the newly created issue

      Actual Result

      No comment is added

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2520 Automation rule using request-channel-type as a condition does not work

          • Low - Low priority issues
          • Closed

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            People

              chuynhminh Chau Huynh Minh (Inactive)
              rsaputra Adven
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              Dates

                Created:
                Updated:
                Resolved: