Hello Charlie, @Charlie Marriott

I can't find this feature in the JSM Server version? I am running 4.20.6.

Thanks,

Tim Hailey

@Charlie Marriott

Hi Charlie,

As this impacts a project we are about to complete on our service desks and I would like to set expectations to our customers, I was wondering whether at this stage of development you could give a rough eta, for example: will it be Q4 this year, or Q1 next year?

Thank you,

Joe

Wanda-

See the linked issue for the Cloud version. There was an update in the last 3 days that says they need to work on it but isn't on their short term roadmap and exploring possibilities:

https://jira.atlassian.com/browse/JSDCLOUD-2488

Hi Sylwia,

Would this be automatically rolled out if we are on cloud based Jira?

If not, how do we upgrade?

Thanks,

Wanda

+1

Please implement this.

+1

DO IT +1

Would really help if this could be removed.  Confuses users who should be looking for information directly in Confluence, not the service desk portal...

578 votes and yet this is still unsolved since 2015? I am just about to roll out our first ever service desk across the company and this is, as you would expect, making me look like a total idiot. Thanks Atlassian 

Same here. +1

Older employees in my company are often misled.

++

sometimes I don't understand, why such basic things are not built-in... Atlassian: Are you listening to your customers?

+1 from me

any update on this? Is confusing for our customers and annoying - when the major feature on the Help Desk screen that has no function. 

+1. I also vote for this field to be configured as removable.

+1 for me as well.

+1 for me as well.

+1 for me as well. Actually, our entire staff is puzzled as to why it cannot be removed.

+1 from me.  It would even be nice to hide search option from selected JSD project portals vs all.

up vote

is there any update on this. Unable to remove search bar from help center

please count my vote on this

+1

+ 1 from me  !!

Please Jira! Remove the Search Box. 

Vote up

Just throwing another "This would be nice to have" vote on the pile.

We were able to remove the search bar for one of our two portals using the HelpCenter Corrector app (which is free): https://marketplace.atlassian.com/apps/1218115/helpcenter-corrector?hosting=server&tab=overview

The configuration options are a bit confusing, but we were able to remove the search from one portal while keeping the other one. Pretty slick. I'm guessing that functionality didn't exist in the past, but it does now.

This should be a native option within JSD, but I doubt it will be implemented since other issues that are older and with more votes aren't getting any more attention than this one. Would be nice to see enhanced, though.

I think this option to disable should be per the portal (project) or for the entire portal.

I have cases where in one project (portal), I have only one group and one ticket type, so it looks really bad when the customer goes there and still sees the search where in anyway he has only one ticket to select.

I'm surprised and at the lack of customization for the portal at this day an age, the age of this ticket - and lack of response from Atlassian. Follow your own protocol at this point and close with "won't fix".

I get the simplicity of the portal, but to echo all of the comments here - who have outlined specific use cases for why having a toggle to hide the search bar is effective over the last, what is it... 4 years?  Seems like updating this is being passed off to vendors or 3rd party add ins.  

Pobody's nerfect though.

Agree with all of the above. We don't have a knowledge base associated to our service desk, so the search field just confuses our customer base.

I don't see why we should need to use a paid-for market place add-on, to control native functionality on the tool. A simple checkbox to enable\disable the option shouldn't be hard to implement, on a per project basis.

This would be useful for my clients.  They don't have a knowledge base, they just want a simple portal to allow customers to file requests.  This could be accomplished by adding a project-level checkbox in the Portal Settings page to toggle the existence of a "display: none;" style in the .cv-smart-portal-search-input-container class.  I'd write a script to inject it via javascript but this ability has been disabled in the 7.13 version of Jira we're using. 

Please look into this and implement an option for us, it would be greatly appreciated!

Sooooo...we purchase and pay a yearly maintenance fee for an add-on to hide something we didn't want in the first place? Just trying to follow the logic here. I get that theme and style add-ons may be useful for improving the appearance of the customer portal, but we're talking about something that's an out-of-the-box feature (Search bar) that the vendor should be able to provide some control over. Just my opinion.

SOLUTION: Use a theme or style add-on from the marketplace and you could design your customer portal without search bar.

Being able to disable the search field would be very beneficial since we use service desk projects for many other teams besides the service desk team. Some of those SD projects don't have an associated knowledge base for users to utilize and therefore can be a bit confusing. 

Created on 21 Oct 2015...

I hope this is still considered because this will be very usefull

this would be very helpful since we have not built out our knowledge base yet

+1

This is beyond comprehension.  The request forms allow for limiting content by label, but no such feature on the top search bar.  AND, the search results show information from the page even though it could be hidden - specifically PAGE PROPERTIES!  I don't understand how this can't be a trivial fix to also allow for limiting to label the search results on that field.

This is causing confusion for our users. I find it a little odd that it's not possible to disable this search box on a portal-by-portal basis. Some portals need it, some don't!

Have there been any further developments on this? 

Most of our customers just want two request "Incident" and "Service Request" and no knowledge base. The search bar is no use in those service desk, and confuses more than helps.

We definitely this feature. The search bar is very confusing and there has multiple requests by our internal users to remove this.

Agreed. There should be an option within individual service desk projects to use or not use the search bar. 

For some projects we have no knowledge base at all. So the search bar is very confusing and missleading for our customers! They try searching for existing tickets and of course cannot find them. I don't want to use another plug-in.

HelpCenter Corrector is global only. So, if you have multiple teams with service desks, search will be disabled for all. Inconvenient if some teams are actually using the Confluence kbase functionality...

 Why do we need YET ANOTHER plug-in (free for now, of course, but as all plug-ins do, it will eventually COST you)...for something that should be easy enough for Atlassian to allow a remove / hide option out-of-the-box?