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  1. Jira Service Management Data Center
  2. JSDSERVER-2640

Ability to show the separate SD description in Help Center

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In JIRA 7, the Help Center is no longer displaying separate Service Desk description. Instead, it's showing the recent Request Type and the list of SD projects on the left side.

      Suggested Solution

      It would be great to have an option to show each of the Service Desk description on Help Center.

        1. screenshot-1.png
          47 kB
          Adven

          Form Name

            [JSDSERVER-2640] Ability to show the separate SD description in Help Center

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010523 ] New: JAC Suggestion Workflow 3 [ 3647909 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663747 ] New: JAC Suggestion Workflow [ 3010523 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322084 ] New: Confluence Workflow - Public Facing v4 [ 2663747 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053293 ] New: JSD Suggestion Workflow - TEMP [ 2322084 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048353 ] New: JSD Suggestion Workflow [ 2053293 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280435 ] New: JSD Suggestion Workflow - TEMP [ 2048353 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            In JIRA 7, the _Help Center_ is no longer displaying separate Service Desk description. Instead, it's showing the recent _Request Type_ and the list of SD projects on the left side.

            h3. Suggested Solution
            It would be great to have an option to show each of the Service Desk description on Help Center.
            - !screenshot-1.png|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2640].
              {panel}

            h3. Problem Definition
            In JIRA 7, the _Help Center_ is no longer displaying separate Service Desk description. Instead, it's showing the recent _Request Type_ and the list of SD projects on the left side.

            h3. Suggested Solution
            It would be great to have an option to show each of the Service Desk description on Help Center.
            - !screenshot-1.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2640 [ JSDCLOUD-2640 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - Search [ 40690 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 981235 ] New: JSD Suggestion Workflow [ 1280435 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              rsaputra Adven
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                Created:
                Updated:
                Resolved: